Official Policy & Rules
Haryana Roadways Ticket Cancellation & Refund Rules
Understand the official refund calculation slabs, deduction percentages, and cancellation procedures for Haryana Roadways e-booking tickets.
Cancellation Deduction Slabs
Deduction is calculated on basic fare. Reservation fee, transaction charges, and GST/taxes are non-refundable.
| Advance Notice Before Departure | Super Luxury / Volvo AC | Standard / Ordinary |
|---|---|---|
| > 72 Hours (More than 3 Days) | 10% Deduction | 5% Deduction |
| 72 Hours to 24 Hours | 25% Deduction | 10% Deduction |
| 24 Hours to 12 Hours | 50% Deduction | 15% Deduction |
| 12 Hours to 3 Hours | 70% Deduction | 20% Deduction |
| < 3 Hours (Less than 3 Hours) | No Refund (100%) | No Refund (100%) |
⚠️ Non-Refundable Components
- Reservation Charges: Fixed seat reservation fee is non-refundable.
- Payment Gateway Charges: Convenience fees charged by bank gateways.
- Service Taxes / GST: Government tax applied at booking time.
🔄 How Online Refund Works
- Log in to your e-booking account on the official Haryana Transport portal.
- Select the booked ticket under 'My Bookings' and click 'Cancel Ticket'.
- Refund amount is credited back to the original bank account / UPI within 5–7 working days.
Facing Issues with Ticket Refund?
If your refund has not been credited after ticket cancellation, contact the Haryana Transport Control Room or Grievance Officer.
📞 Control Room: 0172-5200600 (6 AM - 10 PM)
✉️ Email: transport@hry.nic.in